Smart Customer Service is a customer service solution for multiple industries, widely applicable to transportation, venues , parks, commerce, scenic spots and other fields. It integrates cutting-edge high-end technologies such as vertical large models, natural language processing, speech recognition and synthesis to create a fully functional, intelligent and efficient customer service platform.
▪️Solution Architecture
▪️ Solve the pain points
- Solve the problem that the staff’s efficiency cannot be maximized
- Solve the problem of being unable to uniformly evaluate customer service work efficiency and quality
- Solve the problem of high customer service labor costs and training costs
▪️Solution Value
Reduce operating costs and improve service quality and efficiency
▪️Representative Cases
➤ Guangzhou Metro Smart Customer Service
➤ Shenzhen Metro Line 3 Phase 4, Line 8 Phase 2, Phase 3, Line 16
➤ MTR (Shenzhen) Line 4 Shenzhen North Station Smart Customer Service Innovation Application
