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Equipment
Self-service customer service center
The self-service customer service center can support passengers to analyze, update, and make up tickets or bus cards, support passengers to use Master Card, Visa Card, European Pay, PayPal and other non-cash methods to pay for over-trip and overtime related fees, support passengers to communicate with remote customer service personnel through audio and video, support passengers to issue electronic invoices, and support passengers to register with real names.
Application scenarios: Subway, Railway, Light Rail, BRT, Airport, etc
*Website pictures for reference only. The final product shall prevail.
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1. Self-service ticketing
Ticket inquiry, ticket deduction, electronic payment, cash payment
eg: If you pass through the gate with a one-card pass, a one-way subway ticket, etc., and there are problems such as timeouts and over-distance, you can handle it by yourself at the self-service customer service center. According to the prompts, put the ticket in the ticket card reading and writing area to check the reason, and use cash, mobile phone, or QuickPass bank card to pay the ticket card and enter and exit the gate normally
2. Remote assistance
Video intercom, remote assistance, remote interview, remote authorization
eg: If passengers need remote help from staff, click the online help button on the screen and wait for the staff to answer the call at the remote seat in the background, make a voice call or video call, and remotely help passengers handle complex business
3. Information playback
Subway information, surrounding information, communication Notice distribution, advertising playback
eg: Support remote distribution of text, images, animations and other information, can play notifications, advertisements and other types of information in turn as needed, and support subway lines and surrounding information query
4. Intelligent inquiry
Voice intercom, ticket inquiry, hotspot consultation, surrounding consultation
eg: Handle some ticketing business according to passenger intention (language understanding); professional knowledge map service, data precipitation, omni-channel knowledge coverage; can integrate face and voice, and can conduct human-computer question and answer interaction
5. Real-name management
Personality verification, real-name registration, binding payment, document verification
eg: Support function expansion, passengers can enter identity information, face images, fingerprints and other information according to the instructions, and can conduct personality verification and payment account binding
public transportation, medical care, banking, retail
