On December 27th, all stations of Shenzhen Metro Line 8 Phase II officially opened their doors to passengers. Guangzhou GRG Intelligent Technology Solution Co., Ltd provided multiple innovative solutions for the project, including an open integrated customer service center, remote customer service seats, a virtual child ticket solution, as well as access and operational support for the internet ticketing management system, assisting in the opening and operation of Shenzhen Metro Line 8 Phase II.
At 10:58 am on December 27th, Metro Line 8 Phase II officially commenced initial operations. Shenzhen Metro Line 8 Phase II is the first metro line in Shenzhen that directly reaches Dameisha and Xiaomeisha. Known as the “Mountain and Sea Express” due to its route that traverses mountains and crosses the sea, it provides convenient travel conditions for passengers to “take the metro to the sea”. In the station hall, convenient intelligent devices and solutions provided by Guangzhou GRG Intelligent Technology Solution Co., Ltd, such as the open integrated customer service center, remote customer service seats, and the virtual child ticket solution, can be seen everywhere, providing passengers with a convenient and efficient travel experience.
Convenient Travel: Open Integrated Customer Service Center
Shenzhen Metro Line 8 Phase II is the first line in Shenzhen Metro to adopt an open integrated customer service center, which provides passengers with multi-functional integrated services such as self-service handling of ticket abnormalities, recharge and ticket supplement, voice inquiries, electronic invoice collection, and information inquiry. It is a comprehensive service platform integrating ticketing services, station information, and news.
Hassle-free Travel: Remote Customer Service Seats
The open integrated customer service center also has a remote assistance function. If passengers need assistance from station customer service personnel, they can summon station customer service with one click. Passengers can complete various operations through remote assistance without waiting for customer service personnel to arrive, greatly reducing the service pressure on station staff and saving a lot of waiting time for passengers, making travel hassle-free and effortless for them.
Considerate Travel: Virtual Child Tickets
Previously, children’s discount tickets required purchasing separately at the ticket window and then entering through the side gate. With the opening of Line 8 Phase II, Shenzhen Metro has thoughtfully introduced virtual child tickets. Virtual child tickets are a type of virtual metro ticket, transitioning from physical tickets to virtual QR codes. The QR code for virtual tickets is different from the existing travel codes. Virtual tickets adopt a pre-paid travel model. When entering the station, passengers must enter at the starting station selected when purchasing the ticket. They cannot swipe the code to enter through the gates at non-starting stations, but they can swipe the code to exit at any station within the fare range.
Passengers who need to purchase children’s discount tickets can do so through channels such as the Shenzhen Metro App, customer service centers, and ticketing robots. From now on, children can enter the gates and travel with adults without having to go through the side gate separately, providing a considerate travel experience for children’s discount ticket holders and adults traveling with children.
As an important transportation lifeline of Shenzhen’s “Eastward Development Strategy”, Line 8 Phase II operates seamlessly with Metro Line 2 and Line 8 Phase I, forming a rail transit corridor running through the east and west of Shenzhen, effectively serving passengers along the line and shouldering the strategic mission of connecting the Guangdong-Hong Kong-Macao Greater Bay Area and the development axis along the eastern coast. As a provider of travel service solutions in the smart transportation field, Guangzhou GRG Intelligent Technology Solution Co., Ltd has successively provided Shenzhen Metro with smart travel solutions such as the “Internet Ticketing Management System Solution”, “QR Code Scanning for Boarding”, “Face Recognition for Gate Entry”, “Digital Currency Payment System for Boarding”, “3D Visual Recognition Access Solution”, and “Digital Employee Customer Service Solution”. In the future, Guangzhou GRG Intelligent Technology Solution Co., Ltd will continue to bring more new smart travel experiences to people in the Bay Area in terms of full-process passenger services, operational efficiency, and green travel, injecting vitality into the development of smart transportation and providing new momentum for the high-quality development of the Guangdong-Hong Kong-Macao Greater Bay Area.
